Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Managing your subscription
IF YOU ARE UPDATING YOUR SHIPPING ADDRESS PLEASE CONFIRM YOUR NEW ADDRESS WITH US BY SENDING US A QUICK EMAIL firstname.lastname@example.org
We can not be held responsible for wrong shipping addresses if you do not contact us to confirm.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com first and send your item to: 2 Sterling Road St Leonards on sea GB TN38 9NW, using a trackable service.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Managing Your TreatBox/Cancellation
We will automatically bill you and send your gifts out monthly, until you tell us to stop. We will take your first payment the day you subscribe, with your first box arriving in the first week of the new month after payment. (Example - subscribe the 7th June first box will arrive start of July)
Your next payment will be taken on the same day you subscribed each month.
For example, if you subscribe on the 16th, each further payment will come out on the 16th of every month.
Here you can learn how to manage your subscription. We know you will LOVE TreatBox, but if for any reason you may need to cancel your subscription please follow these instructions.
If you subscribed through the website, you will need to make sure you have also signed up for a customer account here (If you haven't set this up correctly with the email address you used when you subscribed your subscription will not show up)
Once this is set-up click on manage your subscription and your subscription will show up. Here, you can manage your subscription, pausing at any time, skipping a month, and cancel.
If you are subscribed through your PayPal account, you will not be able to use the 'Manage your subscription' via the website, you will need to log in to your PayPal account, navigate to the subscriptions part where you will find TreatBox you can cancel your subscription here.
Please note: If you don't want next month's box, you must cancel your subscription at least 3 working days prior to the date of your direct debit to avoid being billed and receiving the next box.
If you change/update your address, please also send this to us in an email to ensure that all the information we have is correct and up-to-date to ensure that your TreatBox doesn't get delivered to your previous address.
Please do not hesitate to contact us if you have any problems firstname.lastname@example.org
TreatBoxes do come in a standard large letterbox and so you do not have to worry as they slip through your letter box even if you are not in, so it will be waiting there for when you get home!
***This does depend on your postman and letterbox, they fit through a majority of letter boxes
Return shipping address:
2 Sterling Road St Leonards-on-Sea GB TN38 9NW. Please note: you should only do this once you have spoken to us first - contact us on email@example.com
You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £10, you should consider using a trackable shipping service or purchasing shipping insurance. We can not guarantee that we will receive your returned item.
Please note: We do not ship our 3, 6 and 12 month TreatBox outside of the UK.
All Build your own TreatBoxes are dispatched the next working day.
- Royal Mail 48 Estimated - (Approx) 3 -7 Working days not including weekends. FREE
- Royal Mail 24 Signed for Estimated - £2.75 (Approx) 1-2 Working Days not including weekends
- 1st Class - £1.95
- Royal Mail 24 Estimated (Approx) 2-4 Working Days not including weekends.
Rest of the world
Economy Airmail -£5.99 (Approx) 10-14 Working Days not including weekends.
Late or Delayed Items
If you have ordered from us and have not received your order after 10 - 14 working days and haven't received an email from us, (please check thoroughly in junk, spam etc). Please first check your local Royal Mail depot, as it may of be taken there and you haven't been notified. If you do not check there and we receive your order back, due to non-collection, there will be an additional postage charge to send your order back out to you. If your order hasn't arrived within 21 working days. We will then investigate and resolve the issue for you.
If you do not contact us within this period, We may not be able to help you find the order.
We can not be held responsible if Royal Mail do not post your TreatBox through your letter box, they are large letter boxes. But sometimes if you are out they are taken to your local Royal Mail depot, please check here first if you haven't received your TreatBox after 3- 5 working days.
Please make sure you keep your shipping address up to date in your subscription account, we can not be held responsible if a TreatBox is sent to an old address, due to not being updated. You can update all your details here.
Any items shipped overseas and incurring any customs charges due to the price or nature of product will be payable by the customer.
If for any reason there is something missing from your TreatBox, please do not hesitate to get in contact by email: firstname.lastname@example.org and we will endeavour to rectify asap.
Discount codes may only be used once and cannot be used in conjunction with any other offer or with 'Build Your Own' or in the 'Shop' (unless otherwise stated).