TreatBox - FAQs
Managing your subscription
When Subscribing monthly to TreatBox, you will have full access to your account, you must set up a customer account after subscribing you can do that here. Once you have created a customer account you will have full control of your subscription where you can update your shipping details, credit card details, whether you would like to pause or continue your subscription and cancel your subscription. If you update your address on your account you must do this before your payment leaves your account. If it is after then please contact us to confirm to address so we can update the box where payment has come out already. If you are unsure about an of this please email me at email@example.com I will be more than happy to help.
We can not be held responsible for wrong shipping addresses, so please do contact me if you are unsure.
We will automatically bill you and send your gifts out monthly, until you tell us to stop. We will take your first payment the day you subscribe, with your first box arriving in the first week of the new month after payment. (Example - subscribe the 7th June first box will arrive start of July)
Your next payment will be taken on the same day you subscribed each month.
For example, if you subscribe on the 16th, each further payment will come out on the 16th of every month.
Here you can learn how to manage your subscription. We know you will LOVE TreatBox, but if for any reason you may need to cancel your subscription please follow these instructions.
If you subscribed through the website, you will need to make sure you have also signed up for a customer account here (If you haven't set this up correctly with the email address you used when you subscribed your subscription will not show up)
Once this is set-up click on manage your subscription and your subscription will show up. Here, you can manage your subscription, pausing at any time, skipping a month, and cancel.
If you are subscribed through your PayPal account, you will not be able to use the 'Manage your subscription' via the website, you will need to log in to your PayPal account, navigate to the subscriptions part where you will find TreatBox you can cancel your subscription here.
Please note: If you do not want next month's box, you must cancel your subscription at least 3 working days prior to the date of your direct debit to avoid being billed and receiving the next box
Can I get a refund?
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
If it is within the 30 day limit, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require an order confirmation as proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 3-5 working days dependant of your individual bank.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org and I will be more than happy to take a look our end to make sure it has been processed correctly.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com first and send your item to: 2 Sterling Road St Leonards on sea GB TN38 9NW, using a trackable service.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
TreatBoxes do come in standard large letterbox size boxes and so you do not have to worry as they slip through your letter box even if you are not in, so it will be waiting there for when you get home!
***This does depend on your postman and letterbox, they fit through a majority of letter boxes
You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £10, you should consider using a trackable shipping service or purchasing shipping insurance. We can not guarantee that we will receive your returned item.
Please note: We do not ship our 3, 6 and 12 month TreatBox outside of the UK.
- Royal Mail 48 Free - (Approx) 3 -7 Working days not including weekends.
- Royal Mail 24 Signed for - £2.75 (Approx) 1-2 Working Days not including weekends
- Royal Mail 24 /1st Class - £1.95 (Approx) 2-4 Working Days not including weekends.
Outside the UK Shipping
Rest of the world Economy Airmail -£6.99 (Approx) 14-21 Working Days not including weekends
What if my order is late or delayed?
If you have ordered from us and have not received your order after 10 - 14 working days and haven't received an email from us, (please check thoroughly in junk, spam etc). Please first check your local Royal Mail depot, as it may of be taken there and you haven't been notified. If you have followed those steps please do send me across an email firstname.lastname@example.org I will look into this for you and make sure it is resolved.
If you do not check the Royal Mail Depot and we receive your order back, due to non-collection, there will be an additional postage charge to send your order back out to you. We will then investigate and resolve the issue for you.
Any items shipped overseas and incurring any customs charges due to the price or nature of product will be payable by the customer.
If for any reason there is something missing from your TreatBox, please do not hesitate to get in contact by email: email@example.com and we will endeavour to rectify asap.
Discount codes may only be used once and cannot be used in conjunction with any other offer or with 'Build Your Own' or in the 'Shop' (unless otherwise stated).
Return shipping address:
2 Sterling Road St Leonards-on-Sea GB TN38 9NW. Please note: you should only do this once you have spoken to us first - contact us on firstname.lastname@example.org